In the RMA (Return Merchandise Authorization), repairs and checks of delivered assemblies and devices are carried out. Both warranty transactions are carried out as well as paid repairs. The repair is carried out up to the component plane. Purchased modules and devices, e.g. coin changers are forwarded to the manufacturer for repair processing. Customer complaints are recognized and guided further.
Additional services are also offered to the customer, e.g. read and submit money from KarL moneycard reader. For all current articles, repair fees are fixed and communicated to the customer so that the customer is informed in advance of any costs incurred and the bureaucratic costs of the individual cost estimates are withdrawn.
Individual customer requirements such as load indications, additional processing, marking and QSV requirements are coordinated with the customer.
Close collaboration with support and development departments and quality assurance is carried out to ensure that the fault causes are analyzed and the products and production processes are improved.